In service delivery to the customer, operators should be at least consider about two things, operator involvement in the service they provide without completely droppint it out of their reach and efficent, effective service provisioning to ther users with high security which builds the ultimate confidence in users. End to end service provisioning will differenciating the service provider and will take them to a higer status.
Looking at the long term business objective, the existing service aggregation to provide an ultimate satisfactory service to the customers wouild be a good option as the trend of product suite comes in to arena recently. Technology independant architecture in in sercice provisioning would be of utmost importantce.
Rapid convergent service creation environment would be a answer for the above facts mentioned, allowing service providers to create, control and execute sercices that they provide. It helps to standardize all the service provisionings, creating a horizontal platform which they can provision, control and bill for all the value added service provisionings whether the applications are developed by the third party application developers or the inhouse teams.
Benefits of a Service Delivery Platform
- Consistent, highly automated and reusable service environment
- Positive return on investment
- Service reuse promotion resulting less application development cost and less value added service charges
- Fast application creation
- Easy integrations to operator resourses by means of APIs
A new feature which could be added to this service delivery platforms would be cloud integration. Seemless expansion, extendibility, scalability as a result of SDP and cloud integrations would take the operators to the highst block of the competitiveness by differenciating themselves in the race.
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